Eden Formulations Terms and Policies

ORDERING & SERVICE POLICY


Eden Formulations is a division of Eden Web Assets Inc. All terms, policies and disclaimers on this page related to Eden Formulations, also relates to it's parent company Eden Web Assets Inc. They are used interchangeably.

Where To Order or Get Support

You can place your order on this website, EdenFormulations.com or over the phone, Monday-Friday from 9AM to 5PM EST at our toll free number, 1-855-542-4639. You can get support over the phone Monday-Friday from 9AM to 5PM EST at our toll free number, 1-855-542-4639 or by e-mail at info@edenformulations.com. Orders cannot be placed through our chat or email support.

Payment Methods

We accept most major credit cards, as well as PayPal. Sorry, we do not support orders through check or money order, or COD.

How Will the Charge Appear on My Credit Card Statement?

The charge will appear from Eden Formulations.

Changing/Canceling an Order

To change or cancel an order please contact a customer service representative using our email, chat, or phone support. Any orders that have been marked for shipment or already shipped cannot be modified or canceled.

Email: info@edenformulations.com

Toll Free: 855-542-4639

Order Status & Tracking

When your order is processed and shipped you will receive a confirmation e-mail and tracking number within 1 business day. If you did not receive an email please check your spam filter or junk mail box for our confirmation e-mail.

If you need further assistance tracking your order please e-mail us, info@edenformulations.com

Back Orders

All products that are back ordered will be marked as “out of stock” on the product page. In stock products will continue to ship within 1 business day while out of stock products typically ship within 1-2 weeks from the date of purchase.

Coupon Codes

Coupon codes can be entered during the checkout process of the order.

Add the item or items to your cart using the "Add to Cart" or "Buy Now" button.
Click on the cart button to checkout, near the top right of your screen.
Click on the "Checkout" button
Locate the "Discount" code field
Enter the discount or coupon code
Press the "Apply" button
Billing Information

The billing information provided must match what your bank has on file for the card being used. If the billing address does not match, the transaction will be declined.

SHIPPING POLICY


Shipping Turnaround

Eden Formulations offers fast shipping on every order. All in stock orders will typically arrive within 3-7 business days. Orders placed Monday-Friday before 3PM EST will typically ship the same day.

Autoship

We currently do not offer autoship. Orders can be quickly replaced by visiting our website and clicking on the item or combination package you want to order.

Domestic

Orders shipped within the United States are sent via USPS first class priority mail. Estimated transit time is 3-5 business days.

International

International orders are sent via USPS first class international mail. Estimated transit time is 7-10 business days.

Note: All shipments must clear through customs prior to delivery. We cannot predict any further delays that may occur during this procedure.

Lost Shipments

All orders are accompanied with a USPS tracking number to help ensure delivery. Orders that are not marked as delivered within a timely a manner will be reshipped accordingly. Packages that are marked as delivered will not be reshipped.

Damaged Shipments

If your package arrives damaged please contact our customer service team for assistance. We will provide you with a return label and reship the new package upon receiving the damaged products at our facility.

Incorrect Shipments

If your package arrives with incorrect contents please contact our customer service team for assistance. We will provide you with a return label and promptly reship the correct package.

RETURN POLICY


We are happy to accept returns that are received at our facility within 60 days from the date of delivery. We accept both unopened and opened bottles. We do not cover the cost of shipping on returns. Once returns are received and processed, a refund will be issued to the card or PayPal account used for purchase. We strive to process returns within 10 business days from receiving the package at our facility. Once processed, please allow 3-5 business days (depending on your bank) for the refund to post to your account.

Note: Refunds will not be issued for product that is not returned.

Where Do I Sent A Return?

Ship all bottles with your full name, order number (or printout of your order e-mail receipt), & reason for return to:

Eden Formulations
1579 Monroe Drive NE
Suite F 409
Atlanta, GA 30324

It is highly recommended that you obtain a tracking number from the postal carrier. In the case that your package is lost in transit, we will not be responsible for processing a refund.

Please familiarize with our return policy prior to returning a product. Orders will not be refunded if they do not abide by the return policies in full.

When Will I Receive My Refund?

We strive to process all returns within 10 business days from the date of receiving the product at our facility. Notification of the refund will be sent to the email used for purchase when the return is processed. Once processed, please allow 3-5 business days (depending on your bank) for the refund to post to your account.

PRIVACY POLICY


Your privacy is very important to us. We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet's vast array of information, tools, and opportunities with complete confidence.

The following Privacy Policy governs the online information collection practices of EdenFormulations.com. ("we" or "us"). Specifically, it outlines the types of information that we gather about you while you are using the EdenFormulations.com website (the "Site"), and the ways in which we use this information. This Privacy Policy, including our children's privacy statement, does not apply to any information you may provide to us or that we may collect offline and/or through other means (for example, at a live event, via telephone, or through the mail).

Please read this Privacy Policy carefully. By visiting and using the Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy. Because the Web is an evolving medium, we may need to change our Privacy Policy at some point in the future, in which case we'll post the changes to this Privacy Policy on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use the Site after we post any such changes, you accept the Privacy Policy as modified.

How We Collect and Use Information

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site). EdenFormulations.com only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our messaging, attended one of our events, or have purchased one of our products. EdenFormulations.com collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and email address for registration or opt-in purposes and name, postal address, and credit card information when registering for our events or purchasing our products. All of this information is provided to us by you.

We also collect and store information that is generated automatically as you navigate online through the Site. For example, we may collect information about your computer's connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site. We also may use a standard feature found in browser software called a "cookie" to enhance your experience with the Site. Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Site, cookies help us deliver advertisements, identify how many unique users visit us, and track user trends and patterns. They also prevent you from having to re-enter your preferences on certain areas of the Site where you may have entered preference information before. The Site also may use web beacons (single-pixel graphic files also known as "transparent GIFs") to access cookies and to count users who visit the Site or open HTML-formatted email messages.

We use the information we collect from you while you are using the Site in a variety of ways, including using the information to customize features; advertising that appear on the Site; and, making other offers available to you via email, direct mail or otherwise. We also may provide your information to third parties, such as service providers contractors and third-party publishers and advertisers for a variety of purposes. Unless you inform us in accordance with the process described below, we reserve the right to use, and to disclose to third parties, all of the information collected from and about you while you are using the Site in any way and for any purpose, such as to enable us or a third party to provide you with information about products and services. If you do not wish your information to be used for these purposes, you must send a letter to the Online Privacy Coordinator whose address is listed at the end of this Privacy Policy requesting to be taken off any lists of information that may be used for these purposes or that may be given or sold to third-parties.

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online - for example on message boards, web logs, through email, or in chat areas - that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Some of our third-party advertisers and ad servers that place and present advertising on the Site also may collect information from you via cookies, web beacons or similar technologies. These third-party advertisers and ad servers may use the information they collect to help present their advertisements, to help measure and research the advertisements' effectiveness, or for other purposes. The use and collection of your information by these third-party advertisers and ad servers is governed by the relevant third-party's privacy policy and is not covered by our Privacy Policy. Indeed, the privacy policies of these third-party advertisers and ad servers may be different from ours. If you have any concerns about a third party's use of cookies or web beacons or use of your information, you should visit that party's website and review its privacy policy.

The Site also includes links to other websites and provides access to products and services offered by third parties, whose privacy policies we do not control. When you access another website or purchase third-party products or services through the Site, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting or the provider of such products or services.

We may also make some content, products and services available through our Site or by emailing messages to you through cooperative relationships with third-party providers, where the brands of our provider partner appear on the Site in connection with such content, products and/or services. We may share with our provider partner any information you provide, or that is collected, in the course of visiting any pages that are made available in cooperation with our provider partner. In some cases, the provider partner may collect information from you directly, in which cases the privacy policy of our provider partner may apply to the provider partner's use of your information. The privacy policy of our provider partners may differ from ours. If you have any questions regarding the privacy policy of one of our provider partners, you should contact the provider partner directly for more information.

Be aware that we may occasionally release information about our visitors when release is appropriate to comply with law or to protect the rights, property or safety of users of the Site or the public.

Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets.

Children's Privacy Statement

This children's privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.

This Site is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of the Site. We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the Site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the Site.

Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we also do NOT knowingly distribute such information to third parties. We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the Site.

Because we do not collect any personally identifiable information from children under the age of thirteen as part of the Site, we do NOT condition the participation of a child under thirteen in the Site's online activities on providing personally identifiable information.